Shipping Policy
At Natural K9 Supplies, we make every effort to offer our customers the best value possible.
We do not play games with our prices by charging a premium for shipping.
Shipping costs are determined by the total weight of your order.
Natural K9 Supplies only charges you our exact cost — we never mark up shipping.
We offer fast, friendly service. Most of our orders (95%) ship the following business day we receive them.
If your item is back ordered, you will be notified within 1–2 business days from the time you placed your order.
As items are shipped, we will send you emails detailing the shipments and tracking numbers.
Please expect your items to arrive within 7 business days of when we ship the order.
Return Policy
We want you to be completely satisfied with your purchase. We accept returns for both defective and non-defective products
within 7 days of delivery. Products must be in new or slightly used condition with original packaging.
How to return:
- In store: Bring the item to our Miami location at 6400 South Dixie Highway, Miami, FL 33143.
- By mail: Contact us at 877-284-0350 or email us with your order number to request a return. You will need to download and print a return label — return shipping is the customer's responsibility.
- No restocking fees.
- Refunds are credited back to the original payment method.
- Shipping charges from the original order are not refunded.
Exchange Policy
We accept exchanges within 7 days of delivery. If you need to exchange an item,
contact us at our toll free number or bring it to our Miami store.
We would need:
- A list of what is being exchanged
- Why it is being exchanged
- The product name of the item wanted for the exchange
For mail exchanges, you will be responsible for the shipping cost of returning the item to us.
Cancellation Policy
Because we ship most of our items the same day we receive your order, we cannot allow cancellations.
Please see above for our exchange policy.
Order Status Notification
We will send you a confirmation email at the time of your order, then you will receive an email notification with
a tracking number or detailed information.