If you have any questions for us at NaturalK9Supplies, we’re always happy to help.
Below is a list of frequently asked questions. If you don’t see your question here,
please contact us and we’ll gladly assist.
Our Customer Service team can be reached 24/7 via email, or you may call toll free Monday–Friday from 10:00 am–5:00 pm EST.
You can place your online order at any time. Please allow 24–48 business hours for your order to be shipped.- To place an order by phone, call 1-877-284-0350, Monday–Friday from 10:00 am–5:00 pm EST.
- For locals in Miami, Florida, we have a store you can visit at 6400 South Dixie Highway, Miami, FL 33146.
We charge you a flat fee of $14.99.
- No. We currently ship all orders via FedEx or UPS. If FedEx or UPS can get to you, then we can ship your order.
- Yes—please allow 5–7 business days for your order to be received if it was shipped regular ground.
- Once your order is processed, you will receive an email confirmation with your tracking number.
- You can track your order by logging in to your account.
- If any items are not in stock, a customer service representative will notify you with possible alternatives so we can ship promptly.
- You will be notified of any items on back order and an estimated delivery date will be provided.
- We strive to provide you and your pet with the lowest prices for Natural K9 supplies.
- We process and ship your order in 24–48 business hours to the convenience of your home.
- Unique customer order ticket system to message us about your order.
- Track your order status directly on the website.
- We guarantee the lowest price of any product you purchase.
- Unfortunately, during the COVID-19 pandemic we are not accepting any returns.
- The only cost to change your order would be the shipping fees to send the item back to us.
- Yes. We want our customers to feel 100% secure while making online purchases.
- For ordering, we use VeriSign SSL to encrypt transactions processed at checkout.
- We assure you that you will have a worry-free ordering experience when purchasing from NaturalK9supplies.com.