At Natural K9 Supplies, we believe every customer deserves a welcoming and easy shopping experience â whether you're browsing online from home or visiting our Miami store. We are committed to ensuring that our website is accessible to people of all abilities, including those who use assistive technologies such as screen readers, keyboard navigation, and other tools.
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Our Commitment
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines are developed by the World Wide Web Consortium (W3C) and are widely recognized as the benchmark for web accessibility. Our ongoing efforts include providing text alternatives for images, ensuring proper heading structure and page navigation, maintaining sufficient color contrast, making all forms and interactive elements keyboard-accessible, and using ARIA attributes where appropriate to support assistive technologies.
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Ongoing Efforts
Accessibility is not a one-time project â it's an ongoing practice. We regularly review our website using both automated tools and manual testing to identify and resolve potential barriers. As we add new products and features, we incorporate accessibility considerations into our development process. We also welcome feedback from our customers, as real-world experience is the most valuable way for us to improve.
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Known Limitations
While we work toward full compliance, some areas of the site may not yet meet every guideline. In particular, certain third-party content or legacy pages may have limitations that we are actively working to address. If you encounter any difficulty using our website, we encourage you to reach out so we can assist you directly and prioritize a fix.
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Compatibility
Our website is designed to be compatible with current versions of major web browsers (Chrome, Firefox, Safari, Edge) and common assistive technologies including screen readers such as NVDA, JAWS, and VoiceOver. We recommend keeping your browser and assistive technology up to date for the best experience.
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Contact Us
If you experience any accessibility barriers on our website, or if you need assistance placing an order, we want to hear from you. Our team is happy to help by phone, email, or in person at our store.
We aim to respond to accessibility feedback within 2 business days. If you need immediate help placing an order, please call us during store hours and we'll be glad to assist you directly.
This statement was last updated on March 14, 2026.